FAQs

Here are some frequently asked questions (as well as some questions nobody has actually asked but ones I’m trying to answer so they don’t have to):

What is a blog?
A blog is a web page or site which holds a number of posts (blogs). Each post is an article which is timestamped and made available to share with other internet users. The posts can then be opened up for comments. It’s ideal for anyone who likes to write regularly, great for news pages or online columnists.

What is an RSS Feed?
The feed is basically a small file which provides a summary of the latest content on your site. Internet users can access this file to see when you have updates so can effectively subscribe to your website’s content.

How do I set up my email?
In short, I’ll do it for you. There are two ways it can be done – either we can set up a mailbox so you can send and receive email or we can set up a forwarding service so that any email sent to your domain gets forwarded to your regular email address. This is often easier than having to check multiple mail accounts and I use this myself.

I’ve already got a domain name. Can I use this?
Yes. If you’ve got a domain you can use it. It just needs to be pointed at the website once it’s ready. If you don’t have a domain registered you can either do it yourself or let me register it for you. It won’t cost you any more and it makes the admin easier.

Do you use templates?
Erm… yes and no. I use templates to set the layout of the pages but not for the actual design so your site will never be a carbon copy of another site out there. However, if you want a site done faster and don’t mind using a template, that’s fine too but I’ll always ask you before using a design template.

How easy is it to update the website myself?
If you’ve got a WordPress site, it’s very easy. If you can use Word you’ll be fine with this. It uses a WYSIWYG editor so has buttons like B (bold), I (italics), bullets, align left, right or centre, etc. It even has a button especially for pasting text from Word. And, if you do ever have trouble with anything I’m only an email away.

When do I pay?
Once a final price for any work is agreed, I ask for a 50% deposit up front with the balance payable on completion of the work. This is pretty much standard now in web design and seems to be the fairest way of dealing with things.

What if I want to cancel my site in the future?
No problem. You can come out of the agreement at any time – there’s no set notice period. The annual domain name registration and web hosting fees I charge are based on what I get charged by my professional hosting company and, unfortunately, they don’t do part year refunds so neither can I.

If you have any further questions which are not addressed here please leave a comment here or contact me. Your question will then be added to this page to help others.